PainPal Support
How to get help
- Email info@chasnz.org for PainPal account, access, privacy, billing, or technical support.
- Call +64800242769 if you need help contacting the PainPal support team.
- If you are concerned about pain, injury, or symptoms, contact a qualified health professional.
Contact PainPal support
PainPal support is provided by CHASNZ. For questions about your account, access to PainPal, technical issues, data requests, or organisation setup, contact us using the details below:
- Email: info@chasnz.org
- Phone: +64800242769
What to include
To help us respond quickly, please include your name, the email address linked to your PainPal account, your organisation if applicable, and a short description of the issue.
Account and data help
If you want to delete your PainPal account or request deletion of personal data, visit the data deletion page for instructions.
For privacy questions, visit the PainPal Privacy Statement. For service terms, visit the Terms of Service.
Health and safety note
PainPal provides general information and self-management guidance. It does not diagnose, treat, prevent, triage, or monitor medical conditions, and it is not a substitute for advice from a doctor, physiotherapist, nurse, or other registered health practitioner.
If you have severe, worsening, or worrying symptoms, seek medical advice promptly. In an emergency, contact local emergency services.